Your Location:Index>Frequent Asked Questions

Most Frequently Asked:
Q: What to do when I'm prompted Microsoft Installation On Demand ?
A: Your Microsoft Runtime File is obsolete, please download the latest version (SP5) of it for all Windows at Microsoft Website. If the problem persists, then it indicates some of your system files contain bugs and needs to be updated, so you may download Microsoft Windows XP Service Pack 1 and Microsoft Office XP Service Pack 2

• Basic & About
  
• Technical
  
• Non-Technical & Ordering & How to Buy (HOT!)
  

For more information about each software program, please click Product
For more information about Eshinesoft, Inc, please click Company Information

-> What is Eshine Utilities Gold Edition?
Eshine Utilities Gold Edition is the perfect solution for you to perform disk cleanup, system cleanup, disk usage analysis, Internet privacy protection and more!
I. Disk Cleanup Solution: Scan and clean up error-making and useless garbage files to free up your valuable hard drive space.
II. Privacy Protection Solution: Clear IE cache, cookie, history and other internet tracks to protect your internet privacy.
III. File and Disk Management Solution: Perform disk usage analysis, folder comparison, synchronization and more.

 -> What is Fast Cleaner Gold?
Fast Cleaner Gold is the secure and reliable disk and system clean solution for you to free up your valuable hard drive space, clean up and optimize your system, and protects your Internet Privacy by clearing IE cache, cookie, history and other online web tracks.
Awards: 5 Stars plus Top Picks awarded by 5Star Shareware Network in UK!
Category: Window Cleaner, Internet Cleaner, Internet Washer, System Optimizer, Disk Cleaner

-> What is Fast Cleaner?
Fast Cleaner is a fast, powerful, skinnable and easy to use hard disk cleaner and system cleaner designed for Windows95/98/ME/NT4/2000/XP to free up your valuable disk space by cleaning up those error-making and useless garbage files!
See the software review by CNET: How to... Clean up your PC (CNET) 
Category: Window Cleaner, Disk Cleaner, System Optimizer

-> What is Clean Assistant?
Clean Assistant is a handy and lovely tool working seamlessly with Fast Cleaner to perform system cleanup and Internet privacy protection with tons of options! It clears IE cache, cookie, history and other internet tracks and cleans up windows temporary folder as well as many kinds of recent file lists (program history), with full support for WinZIP! In fact, it works perfectly as your cache cleaner, cookie cleaner and history cleaner!
Category: Internet Cleaner, Internet Washer, Track Cleaner

-> What is Dir QuickView?
Dir QuickView is an accurate and easy to use utility for you to perform disk usage analysis and directory comparison and synchronization,with colored html disk usage report in two formats! It helps you view your directories in details easily and quickly!

-> What can I do with Eshine Utilities Gold Edition?
You can perform disk cleanup to free up your valuable hard drive space and system cleanup to make sure your computer works smoothly and efficiently. You can also perform disk usage analysis to find out the "space eater" folder that occupies too much disk space. For parents, you can supervise your kids by listing up the websites they have visited.
It's a powerful and all-purpose PC utilities suite, and MORE are expected to be explored by yourself, so download one and try it now!

-> What's the system requirements of your products?
Our software products include Eshine Utilities Gold Edition, Fast Cleaner, Fast Cleaner Gold, Clean Assistant and Dir QuickView! Each of them has the following system requirements:
   Operation System : Win95/98/ME/NT4/2000/XP
   CPU : Pentium 100MHz or higher
   Memory : 32MB or more
We highly recommend Windows 95 users to install Internet Explorer 4.0 or higher,which can be downloaded freely at Microsoft Website : http://www.microsoft.com

-> Why do I need Eshine Utilities Gold Edition?
Because it is award-winning and very useful for every computer user and pc user. You should clean up those error-making junk files to ensure the smooth running of your system, and you should also clean up all stuff related to your Internet Privacy to protect yourself from being hacked! Eshine utilities Gold Edition is 3 tools in one, and features built-in support for each other. It's cost effective, but powerful and all-purpose. You won't be disappointed!

-> What's the relationship between Eshine Utilities Gold Edition and the others
All of them are software products of Eshinesoft, Inc. Eshine Utilities Gold Edition includes Fast Cleaner, Cleaner Assistant and Dir QuickView. In other words, it's a powerful software package which is powerful and cost-effective. You save a lot of money by ordering Eshine Utilities Gold Edition rather than ordering each one separately!

-> Does Eshine Utilities Gold Edition support Windows XP?
Absolutely! Eshine Utilities Gold Edition has been tested thoroughly under the platform - Windows XP and it runs very smoothly under Windows XP

-> What if I encounter the error message and this problem persists?
Most probably, the setting file has been modified or corrupted and it caused Eshine Utilities Gold Edition not to function properly. If so, please contact with us and we will help you solve your problem! You can also install the ini.zip once again to overwrite the corrupted one!

-> Is there any need for moving garbage files to RecycleBin?
Yes! Because if garbage files are moved to RecycleBin, they can be easily recovered. Even if you empty the RecycleBin, you can still use some program such as Norton(R) Safe to recover the files!

-> What's the Internet Privacy?
When you surf the Internet, you leave many traces of important information including what websites you have visited, your email address, your credit card number, your password to access some websites and so on. They are all about your Internet Privacy. To protect your important privacy from being stolen from others, you should clean up the following stuff: IE CACHE, IE HISTORY, IE COOKIES, etc. Clean Assistant will do it for you, with a single point and click, you will get rid of these things with ease!

-> How can I supervise my kids?
Run Clean Assistant, member of Eshine Utilities Gold Edition, select "Scan and clean up all related to your Internet Privacy", and then load the History items. The websites visited by your kids will be listed up in the screen, then you will get what websites they have visited and you can block them from those websites of adult and violence content!

-> How can I perform directory comparison and synchronization?
With Dir QuickView, member of Eshine Utilities Gold Edition, you can compare two directories including their sub-directories with each other! Provided detailed information, you will find the differences between the two and then copy the files with differences to the target directory. 

-> Can I clean up all the files in my Windows Temporary Folder?
Yes! But in fact, you'd better clean up the files that have not been accessed for a period of time, 3 days typically! This will ensure that other programs will not use these files and they can be deleted safely. So we recommend you to clean up those inactive files in Windows Temporary Folder!

-> Why does it refrain from eliminating some files when I perform disk cleanup?
Because the files you want to clean up are either important ones or used by your system currently, you can not clean up them. For the smooth running of your computer,please do not try to eliminate important files even though they appear as junk files. 

-> Why does the directory size displayed by Dir QuickView differ from the one displayed in Properties?
Because the directory size displayed by Dir QuickView is only the size of the current directory, not including its sub-directories, while the Properties display the directory size which contains its sub-directories.

-> Why does Advanced Colored Html in Directory Tree CREATION cost me so much time? Because it features Internet Explorer new technology-VML (Vector Modelling Language) to create vertical and horizontal lines in html, and this process will take a lot of time due to its complexity. So please kindly wait till it completes!

Non-Technical & Ordering & How to Buy (HOT!)

-> I'm living outside USA. Will I still be able to order it?
Yes! You will have no problem purchasing the registered full version no matter where you live in the world! Both our payment processing partners now supports Multiple Currency. So your local currency will be converted to USD automatically!

-> I ordered Fast Cleaner. Can I upgrade to Eshine Utilities Gold? How much is it?
Yes! The current fee schedule is as follows:
Upgrade from Fast Cleaner to Eshine Utilities Gold Edition: $14.95 BuyNow
Upgrade from Fast Cleaner to Fast Cleaner Gold : $9.95 BuyNow
Upgrade from Clean Assistant to Eshine Utilities Gold Edition: $19.95 BuyNow
Upgrade from Clean Assistant to Fast Cleaner Gold : $14.95 BuyNow
Upgrade from Dir QuickView to Eshine Utilities Gold Edition: $19.95 BuyNow

Please click buynow to email us and be sure to include your name,email address and the previous Order ID if applicable. We will check it up and then send you the private order url for upgrade selected by you.
Remember,they are different products and you can only perform the upgrade if you are already an existing registered user of Fast Cleaner or Clean Assistant or Dir QuickView..

-> Can I wire the registration fee to you directly?
Yes! If you wish to wire the registration fee in your currency directly to our bank account, please tell us via E-mail addressed to Accounting@eshinesoft.com We will contact with you once we receive your wire request. This DOES help if you do not want a third-party company to handle the payment processing & registration.

-> Personally,I own three computers. Should I buy THREE licenses for each of them?
NO! If these computers belong to ONLY ONE PERSON, then he may order ONLY ONE license. That's enough! But it does NOT apply if you are a company. Because the single site license is available, which the software is licensed to YOUR COMPANY for use at a single site with the agreed upon number of users. Volume Discount is also available for multiple user licenses..
For more information concerning this issue, please contact us at Accounting@eshinesoft.com

-> Do I need to pay for the updates or new versions?
NO! Because it's the shareware concept. All upgrades including updates and new versions are totally free to registered users. Our folks can even send the upgrades directly to your mailbox based on your request.

-> Do I need to pay for the Technical Support?
NO! Because it's the shareware concept. Technical Support is totally free. And we will reply to all the emails concerning Technical Support but naturally,only registered users can expect a quick answer usually within 6 hours!

-> Is your online order form secure?
Yes! It is 100% secure. The online order form is launched by Qwerks and ShareIt, both of them are industry leader in providing E-Commerce Payment Processing Services.
For more information about Qwerks, please visit them at http://www.qwerks.com
For more information about ShareIt, please visit them at http://www.ShareIt.com

-> How much is Eshine Utilities Gold Edition?
Eshine Utilities Gold Edition is not freeware but shareware and costs only $29.95 through e-mail registration and you save $19.9 by ordering it! Because Fast Cleaner, Clean Assistant and Dir QuickView each costs $19.95, $14.95, $14.95! If you want to have a pretty-labeled Eshine Utilities Gold Edition CD,only add $14.95 and it will be delivered to you wherever you live!

-> What if I do not want to use my credit card over the Internet?
No matter! Feel free to phone or fax your credit card orders. Be sure to tell us your product ID which can be found on BuyNow link above. Meanwhile, please include your full name, address, phone number, and E-mail address. See more details in BuyNow page. For additional questions about this issue, please kindly let us know at accounting@eshinesoft.com

-> How can I buy Eshine Utilities Gold Edition with a check or money order?
It's really easy,simply send a check or money order for $29.95 to:
ShareIt.com Inc.
PO Box 844
Greensburg, PA 15601-0844 USA
Attn : Registrations
Be sure to include the product name, your full name and postal address, phone number, and E-mail address. You can also send the payment to Qwerks, Inc. More instructions can be found at BuyNow page.

-> What happens after I submit the order?
You will receive an email confirmation about your order shortly after sending the online order form. Then, usually within 24 hours, you will receive another email with your registration information including your name, your registration code and instructions to get started!

-> What can I do if I do not get my code or lose it?
No matter! Please kindly email us at regproblems@eshinesoft.com. Please include your name, postal address, email address and phone number. We will be happy to help you and give your registration code back again!